Review, KLM Airlines, Business Class, Amsterdam to Zurich.

Paul‘s Flight Report
KLM Royal Dutch Airlines
Allinace: SkyTeam
Flight KL1969
Route: AMS - ZRH
Aircraft: Boeing 737-700
Business Class

General Impression: 🐑🐑🌿

Before the Flight :
Check-in Process: N/A in Transit
Security Control : 🐑🐑🌿
Lounge: 🐑🐑🐑🐑
Information: 🐑🐑🐑
Boarding @ Gate: 🐑🐑🐑
Staff @ these points: 🐑🐑🐑
Boarding in Cabin: 🐑🐑🐑
Welcome Drinks: 🌿, nothing
Punctuality: 🐑🐑🐑🐑, on time
During the Flight :
Food presentation: 🐑🐑🐑🐑
Food quality: 🐑🐑🐑🐑🐑
Drinks: 🐑🐑🐑
Service Procedure: 🐑🐑🐑
Amenity Kit: N/A
Entertainment System: 🐑 none
Seat Quality: 🐑🐑🐑
Legroom: 🐑🐑🐑🐑
Lavatories: 🐑🐑🐑
Cleanliness: 🐑🐑🐑🐑
General Atmosphere: 🐑🐑🐑
Announcement Pilots: 🐑🐑🐑
Announcement Cabin: 🐑🐑🐑
Cabin Crew: 🐑🐑🌿
After the Flight :
De-Boarding: 🐑🐑🐑
Baggage Delivery: 🐑🐑🐑
---
🐑 = bad, a lot of work needs to be done
🐑🐑 = poor, you will be busy with corrections
🐑🐑🐑 = good & normal, nothing special
🐑🐑🐑🐑 = high level, but the icing on the cake is missing
🐑🐑🐑🐑🐑 = topnotch, leave me here!
🌿= Half a Point/sheep
---
On the Ground:
As we were in transit in Amsterdam, we only had to go through security and do immigration into the Schengen Area.
There was a short queue of around 5–10 minutes at the security checkpoint.
Amsterdam Schiphol Airport is equipped with the new security scanners where you can leave all belongings in your bag. The queue after screening was super long again today, as more than 50% of bags went to second screening. A big hassle.

Immigration into the Schengen Area was easy, as we could use the automated gates. There was no queue at all.

Once all formalities were completed, we went to the KLM Crown Lounge.
The lounge is modern and has a very welcoming atmosphere. The F&B selection was very good. They had a big hot items buffet as well as a very big cold items buffet, a fresh salad bar, and a dessert area. There was a second smaller buffet available due to the size of the lounge.
There are several drinks, alcohol, and coffee stations throughout the lounge, including a barista station for coffee.
Staff was attentive and super friendly.
Gate agents were present, but that was about it. No interaction and everything automated.
Priority boarding started at the indicated boarding time.
At the aircraft door, we were greeted by the purser and another cabin crew member. They were busier with private talks, and passengers were just a matter they had to deal with.
No welcome drink, no water, nothing was served on the ground. Poor service from KLM.

The cabin lights were left on full bright during a night take-off and landing, which is rather a safety issue.

Inflight:
The seats on this Boeing 737-700 were comfortable and okay. The legrest in the first 7 rows is a little more than in economy, and it was really good.
Otherwise, KLM offers the regular European Business Class on their Boeing short-haul family with a 3/3 seating configuration where the middle seats remain empty.
Inflight service consisted of a box with a menu card, cutlery, a cold snack, some nuts, and a dessert.
The box looks good and the food was actually very delicious. The Asian-style noodle salad with prawns was yummylicious.
Drinks were offered once with the meal and a refill while collecting the boxes.
The cabin crew was disinterested from second one when we boarded. The purser in business class was loud, grumpy, and not a single smile. No interaction at all. They were far from being a friendly and warm-hearted crew.
The service was carried out, but judging by her looks, she would have preferred to throw things at passengers instead of serving them. The trolley was not even prepared. For every second passenger, she had to return to the galley to get the ordered drinks.
There is no inflight entertainment on this aircraft.
No WiFi available.
The announcement from the captain before departure was clear and understandable.
The announcement of the first officer prior to arrival was completely not understandable.
Announcements from the cabin crew were not announcements but orders.
Baggage delivery:
Baggage delivery in Zurich was good timewise. First bags were delivered 22 minutes after arriving at the parking position. The disaster was that 5 flights were on the same belt at the same time and the other 4 baggage belts were empty. A pure mess!
The first bags delivered were priority bags.
Summary:
A good lounge in Amsterdam and otherwise a mediocre ground product and experience from KLM.
Fast and efficient immigration thanks to automated gates and slow security due to many bags in second screening.
A rather grumpy crew with a fast, disinterested service.
Delicious and tasty food.
Just based on the experience we had on this flight, there is no need to book KLM.
Simply choose the best option for you in schedule or price, but you definitely do not need to book KLM because of outstanding service.
Notes:
- Paul the Sheep does not get any benefits from the Hotels/Airlines etc.
- Paul will always pay for the services in order to be able to rate freely and truly about the experiences.
-If you are interested in more details, please send me a private message and I will be happy to share.