Review Swiss Business Class, Zurich - Milan Malpensa

Paul‘s Flight Report for

Swiss International Air Lines

Flight: LX1622

ZRH - MXP / Airbus 321

Flight Time: 35 minutes

Business Class

General Impression:

Before the Flight :

Check-in Process:,

Security:

Lounge:

Information:

Boarding @ Gate:

Staff @ these points:

Boarding in Cabin:

Welcome Drinks:

Punctuality:

, 16 min delay

During the Flight :

Food presentation:

Food quality:

Drinks:

Service Procedure:

Amenity Kit: N/A shorthaul

Entertainment System:

Seat Quality:

Legroom:

Lavatories:

Cleanliness:

General Atmosphere:

Announcement Pilots:

Announcement Cabin:

Cabin Crew:

After the Flight :

De-Boarding:

Baggage Delivery:

—-

= bad, a lot of work needs to be done

= not good, you will be busy with corrections

= good & normal, nothing special

= high level, but the icing on the cake is missing

= topnotch, leave me here!

= Half a Point/sheep

—-

On the Ground:

I checked-in on my mobile via the Swiss App. As we were traveling for a 2,5 weeks vacation we had to go and check in our bags

There was no queue at the Business Class Check-in. The agent was friendly and attentive.

We were traveling during the late afternoon departure peak hour.

Zurich Airport and the Kantonspolizei showed once more why Zurich Airport is one of the best airports worldwide

There was no queue at the security check point.

Staff was friendly and we were through security in 2 minutes and headed to the Lounge.

We visited the Aspire lounge with our Priority PASS as our flight left from Terminal B. (The Aspire Lounge is not contracted from Swiss and we will rate it but the lounge will not be taken into the overall flight review rating because of this.)

The lounge interior is modern and offers lots of seating. Compared to our last stays the lounge was super busy today.

The F&B product was good. A small buffet with cold items (two salads, 2 different sandwiches were available) as well as a little buffet with hot items such as soup, Safron Rice and Pasta Carbonara were available.

The food was fresh and tasty and the staff was friendly and very present.

We arrived at the Gate 10 minutes prior the indicated boarding time.

Even the inbound flight was delayed, boarding started almost on time. The gate agent was attentive and very friendly. Announcements were clear and priority boarding was conducted by procedure.

At the aircraft door we were greeted by the Maitre de Cabine.

Once everyone was boarded, some water bottles and refreshing towels were distributed.

Inflight:

The seats on this Airbus 321 were comfortable and ok. They have seen their best times as some of them were really worn out

Otherwise Swiss offers the regular European Business Class on their Airbus 320 family with a 3/3 seating configuration where the middle seats remain empty.

After take off, a choice of Salami or Broccoli sandwiches were served accompanied by drinks.

The sandwiches were very delicious, freshly made and filled abounded. On such a short hop I do prefer a good sandwich over a small tray.

The Cabin Crew was welcoming and friendly. They interacted with the customers during service. You could see that they liked what they do.

Announcement from the flight deck as well as from the cabin crew were good. They were clear and understandable.

The Airbus would have small screens every three rows in the overhead as an inflight entertainment system. Unfortunately our screen did not work at all.

No WiFi available.

After the flight:
As we were continuing on a different PNR with Etihad Airways, we had to collect our bags and recheck them in again.

This time baggage delivery was good. First bags were on the baggage belt 12 minutes after arrival. First bags delivered were economy bags and business came somewhere in between.