Review Sheraton Berlin, Grand Hotel Esplanade
Paul‘s Hotel Review for the
Sheraton Berlin, Hotel Grand Esplanade
General Impression 
Details:
Duration of stay: 2 nights / City Trip
Check-in / Check-out
Check-in Process:
Check-out Process: 
Concierge Service: N/A
Staff @ Front Desk:
Bonvoy recognition:
At Check-in:
In General:
Posting of points & nights:
Room / Bathroom:
Bed, quality of sleep:
Bathroom, Shower:
Room Atmosphere:
WiFi / Internet:
Cleanliness:
Food & Beverage:
Breakfast:
Bar:
Restaurant: N/A
Lounge:
F&B Staff:
Paul‘s Mix:
Pool: N/A
Spa: N/A
Hotel Location:
Mojito Rating 
:
:
General Customer Care:
Staff service & attitude:
Social media interaction:
---
= bad, a lot of work needs to be
done
= not good, improvements needed
= good & normal, nothing special
= high level, but the icing on the
cake is missing
= topnotch, leave me here!
= Half a Point/Sheep
---
Spoiler:
Reports of the hotel's demise have clearly been greatly exaggerated.
The Sheraton Berlin Grand Hotel Esplanade has already been scheduled for closure not once, but twice in the last 1.5 years!
Originally, the property was supposed to close at the end of March 2024. Everything seemed set for the final chapter. However, at the very last moment the owner decided to keep the hotel
operating.
A new closing date was then communicated, with the hotel expected to shut its doors by the end of October 2025.
But the story did not end there!
Towards the end of 2024, the owner ran into financial difficulties, and in 2025 the property was transferred to a new owner.
And guess what?
The new owner also decided to keep the hotel open.
So despite multiple announcements and planned shutdowns, the property continues to operate today.
From a guest perspective, this constant uncertainty is not ideal. It creates a rather unusual situation where neither guests nor staff really know what the long-term future of the hotel will
be.
For a hotel, consistency and reliability are important — both for trust and for marketing. Frequent changes in ownership and repeated closure announcements do not exactly help build
confidence.
Still, for now at least, the hotel remains open and welcoming guests and we were positively surprised what the Hotel Manager has achieved and the current team is delivering on customer
service.
Location:
One of the strongest points of the property remains its excellent location.
The hotel sits close to central Berlin, and many attractions can easily be reached on foot.
Kurfürstendamm is about 15 minutes away, Potsdamer Platz roughly 20 minutes, and there are plenty of restaurants, museums, bars and shopping opportunities nearby.
For a city trip, the location works very well.
The hotel itself offers 354 rooms and 40 suites across 7 floors.
Check-in:
The check-in process was friendly, welcoming and the front desk agent was polite and helpful.
He explained everything and also the changes at the property since our last stay as well as the new timings of the lounge.
Marriott Bonvoy Titanium Recognition:
Recognition at check-in was very good. The agent explained everything and we were upgraded to an executive suite.
Because the lounge is closed for breakfast, the hotel offers breakfast in the restaurant in addition to the welcome points.
In all these years, this time was the first time that there was a welcome amenity in the room together with a handwritten card from the hotel manager.
All in all a great recognition and I hope they keep if like this.
Posting of Points & Nights.
The points, nights as well as revenue posted 24 hours after our stay.
Unfortunately the amount of points and revenue is incorrect and Bonvoy customer service will have to correct it.
Check-out:
Check-out was good. The agent was friendly and asked if everything was okay. Otherwise nothing special.
Front Office / Concierge:
The front desk team was generally friendly, although you can sense that many staff members are new or temporary.
Concierge and bell services are currently not offered, which is unusual for a property of this size and category but nothing special considering that the hotel should have been closed twice.
Room – Suite:
Our Executive Suite (56 sqm) offered plenty of space and consisted of a separate living room, bedroom and bathroom.
The rooms feature light colors, oak-style furniture and large windows, which bring in a lot of natural daylight. One nice feature is that the windows can be opened slightly, allowing fresh air
into the room.
This room compared to all the others we have ever been, had a dark carpet instead of the light beige one. This dark carpet made the room so much nicer and gave it a stylisher atmosphere. All in
all the best suite we have ever had at this property.
Bathroom:
The bathroom is massive in since and bright. It includes both a big bathtub and a separate shower.
The shower pressure was actually impressively strong.
Next to the bathroom was the big walk in closed with plenty of storage space.
Housekeeping:
Cleanliness throughout the suite was excellent, which is always a very important point.
Also most public areas such as the lobby, the restaurant and the lounge were clean and tidy.
The outdoor area in front of the entrance looks somewhat shabby and dirty. It seems like nobody really takes care of it.
WiFi connection:
WiFi unfortunately was inconsistent, disconnecting several times during the stay and everytime you moved around the building you had to log in again.
Food & Beverage:
Eclipse Lobby Bar & Lounge:
Currently the Eclipse Lounge is the main F&B outlet operating as bar and restaurant in the lobby.
The atmosphere is fairly simple and rather cold.
What really stood out was the great attitude of some of the bar staff.
They were friendly, engaging and clearly experienced. Their service added a lot of positive energy to the evening.
And Paul’s verdict on the Mojito:
Very good. 
Breakfast:
Breakfast was served in the breakfast hall and offered a nice buffet selection with different bread and Danish, cold cuts and cheese, salad, fresh fruits, yogurt and cereals as well as a live egg
cooking station. There was a big juice bar and they offered a very delicious freshly squeezed orange juice.
The products were fresh and delicious.
Staff was simply outstanding this time. Especially Mrs. Fischer was smiling, interacting with all guests and clearly offering a great customer service and going the extra mile for everyone. You
felt welcome and taken care of.
Elite Lounge:
The Elite Lounge performed well. Timings have changed and dinner Snacks are now only served as of 18:30 which is a little late.
The Happy Hour selection was good. Some cold snacks and salads, a nice hot buffet with a choice of meat, vegetables and a starch side and a little desert. They offered wine and beer and the
service from the staff was professional and welcoming.
Soft drinks as well as coffee and tea was available throughout the entire day.
Social Media:
Social media has died with the first closure of the Hotel in October 2024.
Since then no more posts on any channel and no more interactions.
Summary:
All in all a very good stay at the Sheraton Berlin Grand Hotel Esplanade.
We were absolutely surprised as we had no more expectations of a property which should have been closed twice over the last 1,5 years.
The suite was very nice and we loved the atmosphere.
Staff was friendly and welcoming. Especially at breakfast the change was 180 degrees compared to our last visit. Yes, there are little hiccups with new and temporary staff, but overall much much
better than last time.
You get the feeling that the hotel is trying to find its way back, and it is on a very good path. We will certainly come back again.
As reported in the press, the new owner plans to renovate the property. Under which brand the hotel will operate afterwards is not yet known. We definitely hope it will remain a Sheraton or at
least another Bonvoy brand. It would be a real shame if the hotel were no longer there.
Notes
• Paul the Sheep does not receive any benefits from hotels or airlines.
• All stays and services are paid personally to ensure independent and honest reviews.
If you are interested in more details, feel free to send me a private message. I’m always happy to share additional insights.