Review Delta Hotels by Marriott Edinburgh
Paul‘s Hotel Review for the
Delta Hotels by
Marriott Edinburgh
General Impressions:
For the property: 
For the staff:
Details:
Duration of stay: 3 nights / city trip.
Check-in / Check-out:
Check-in Process:
Check-out Process:
Concierge Service: no concierge
no concierge
Staff @ Front Desk:
Bonvoy recognition:
At Check-in:
In General:
Posting of points & nights: posted 2 days after stay
completely wrong.
posted 2 days after stay
completely wrong.
Room / Bathroom:
Bed, quality of sleep:
Bathroom, Shower:
Room Atmosphere:
WiFi / Internet:
Housekeeping general:
Cleanliness:
Food & Beverage:
Breakfast:
Bar:
Restaurant:
Lounge: No Lounge
No Lounge
Staff:
Paul‘s Mix:
Pool, Spa:
Hotel Location:
Mojito Rating 
: no real mojito
: no real mojito
General Customer Care:
Staff attitude, interaction and responsiveness:
Social media interaction:
—-
= bad, a lot of work needs to be
done
=not good, you will be busy with
corrections
= good & normal, nothing
special
= high level, but the icing on
the cake is missing
= topnotch, leave me here!
= Half a Point/sheep
—-
Absolutely disappointing – filthy, run-down and heavily worn. These 3 words describe the property best. Staff is totally lacking motivation or friendliness.
Miles away from what you’d expect from a so called Marriott "Premium" category brand!
This hotel has lost all dignity and has hit rock bottom for a four-star property.The hotel feels more like a cheap flop house than a 4-star property of an international brand.
General info Location & Property
The Delta Hotel Edinburgh sits about 6 miles (10 km) west of the city center and roughly 2 miles (3 km) from Edinburgh Airport — close enough for a quick taxi ride, but far enough to avoid
the constant roar of jet engines. It’s tucked just off Glasgow Road, meaning you’re within walking distance of a few shops and cafés, but don’t expect to stroll straight into the Royal Mile.
Public buses stop nearby, making it easy (if not speedy) to reach the city’s main sights in around 30–40 minutes.
The property itself is a mid-sized, slightly dated low-rise building with a mix of 245 rooms. Categories range from standard doubles and twins to family rooms and a handful of suites. All come with en-suite bathrooms, Wi-Fi, tea/coffee facilities, and the usual in-room desk-and-chair setup. There’s also a gym, an indoor pool, a bar with an outside patio and a restaurant that serves as both breakfast room and evening dining spot.
Check-in:
The check-in was good. Waiting times were long and no dedicated Marriott Bonvoy counter.
The agent was welcoming and friendly. Lots of small talk and she gave us all the necessary information. She took her time even the queue was massive.
Check-out:
Check-out was rather bad, even though it was done by apparently the front office manager.
I asked if they could use the authorization numbers from check-in and she just said yes yes. At the end she simply charged the credit card again with an additional amount. The block will be
released within 24 hours which is simply not true as on my credit card, the block will only be released after 10 days.
No question how the stay was, no thank you no nothing.
As a guest you disturb at this property.
Staff at the front desk was friendly and helpful. They do their job correctly and fine, but that’s about it. No interaction or greetings when you walk by during the day. Nothing of warm hospitality or welcoming and they were the most friendly and engaging group at the entire property.
Marriott Bonvoy Titanium Elite Recognition:
Thanks to our Titanium Status with Marriott Bonvoy, we were pre-upgraded from a deluxe room to a premium room 2 days prior our arrival. According to the Hotels website, this upgrade gave us
two more square meters in size in total which was a seating area in the room.
As the hotel has no lounge, breakfast in the restaurant was offered and we got the welcome points as benefit.
That was basically the whole recognition.
No mentioning at the check-in, no welcome Amenity in the room, no card or note and not even a bottle of water.
At this property they don't care at all about your Bonvoy status and recognition.
Eligible Nights and Points:
I know the Marriott Bonvoy T&C’s state that it can take up to 10 working days for points and eligible nights to be credited. However, since around 90% of the hotels manage to post them
the very next day, that has become my benchmark.
Update 1 / 1 day after check-out: nothing happened yet on my account!
Update 2 / 2 days after check-out: nights and points were posted to the account.
Nights were posted correctly.
Points are completely wrong and I have to contact the Marriott Bonvoy team to correct it. I was fully expecting it as the service at front
desk was so bad and the agent at check out did not even know how to print a full invoice. They only credited the F&B amount but not the rooms amount.
I was credited 7074 Points in Total
I had an eligible spend of 1527.28GBP which corresponds to about 2064.31US$ which is with the welcome points a total of 37125 Points.
The hotel cheated me basically of about 30.051 points.
Lets see how long it will take for the Titanium Service to correct it.
Room / Suite:
As we were traveling with friends, I booked two rooms and here you could see a massive inconsistency. Both rooms were upgraded from Deluxe to Premium, but the difference could not have been
bigger. More details on this in the housekeeping section.
The layout and the size of the premium room would actually be really nice, as you have the feeling of a little junior suite with the sleeping area and the small seating and working area.
The rooms are 26 sqm in size according to the hotels website.
The interior is the problem of this room. The carpet, the old furniture, the colors everything gives it a very dated and old look. It has a super shabby feeling, just without the chic.
The bed was one of the worst in a very very long time. The topper size does not match the bed size and doesn't matter how often we tried, on one side and mostly on the head side we had always
a hug cap which could be felt.
The bed / mattress was as super soft and you slept like a banana. The duvet and pillows were uncomfortable and were low low quality. You could feel many large lumps in the pillow, and it was
very uncomfortable the duvet was thin and to short.
At least the linen were clean.
Bathroom:
The bathroom is on the smaller side. A rather bigger person will have issues to sit on the toilet as it is so close to the wall. It is very very dated and from the nineties or earlier.
Nothing was renovated but it was well maintained. All amenities are available. There is a bathtub / shower and the water pressure was okay.
Housekeeping:
This property had a super massive massive problem with housekeeping.
The whole hotel is filthy and grouse.
Public areas are dirty. We went to the bar 3 times and all tables were sticky or had stains. The floor is sticky, and you can hear the sound of it sticking as you walk.
Same thing in the restaurant where there is no carpet and in the elevator. The floor was simply dirty and sticky everywhere.
Now talking about the rooms.
First of all, the hotel already announces on their website, that housekeeping is only done every 3 days. This is already grouse and makes them actually more work. They tell you, you can
request housekeeping whenever you want but that did not work at all.
One of them was grouse when we got in and we had to go back to the front desk and asked for housekeeping or a change of rooms. There was a massive layer of dust under the bed which could be
seen when you got in. This carpet, judging by the level of dirt (see photos), clearly hasn’t seen a vacuum cleaner in weeks. They did send housekeeping back to hover the room.
One room was simply blank, whilst the other had to bathrobes, slippers, extra towels on the bed etc.
After the first day, we asked housekeeping on the floor to refill the in room coffee. That didn't work. The second day we asked front desk to clean one of the two rooms, because of the dust
in the room, we had difficulties.
Well let's put it like this, housekeeping was in the room. They just placed a toilet paper roll on the bathroom shelf, changed the towels, and added two coffee capsules. That was it. Since we
had made the bed ourselves in the morning (there’s no housekeeping), it was left untouched. The floor was definitely not vacuumed again, as there had been feathers and dust balls lying around
for two days.
If anyone is allergic, especially to dust, based on our experience we can only say: stay away from this hotel!
F&B Outlets / Lounge:
Cast Iron Grill :
This is the main and sole restaurant of the property. Of all the hotel’s public areas, the restaurant is in the best shape and still looks reasonably good. The new Delta Hotels style can best be
described as a mix between Sheraton and Marriott when it comes to colors and materials. Most of the interior has simply been spruced up. The service stations, buffets, and bar, however, are still
old—partly just patched up.
The lighting is a disaster. The entire room is lit with cold white light, which makes it very uncomfortable. It feels more like being at the dentist than in a cozy restaurant.
Cast Iron Grill / Dinner:
We had dinner one night and the food was good and tasty. Nothing to complain but also nothing to repeat or to talk about.
Cast Iron Grill / Breakfast :
Different story again. It is one of the worst breakfast buffets I’ve ever seen in a Marriott Bonvoy "premium" category hotel. Many many select hotels we have stayed had better breakfast.
Quality of the food tastes cheap and it also looks cheap. The buffet itself is put together with absolutely no effort. The food looks like it was just thrown on. No variety of egg dishes—just
scrambled eggs that resemble more of an egg soup with all the water in the pan, and some fried eggs. Other than that, it’s the usual hot items, and that’s it. Some toast and bread rolls,
everyone touches the bread as no towels to cut. One single Yogurt, some fruit salad and two fruits. The absolute minimum on cold cuts and one of the most disgusting coffees for breakfast.
If you are a breakfast lover, this property is the wrong place.
The Brew Bar Lounge:
This is the hotels Bar and lobby Bar.
The atmosphere is rather cold and unwelcoming. It is really loud, especially at the front where the reception is. They also have a terrace outside which is a nice touch.
We were at the bar 3 times. Every time the tables were sticky and filthy. It is rather disgusting. Drinks were okay and fine.
F&B Staff:
The staff in the evening at the Iron Cast Grill were the friendliest of all in F&B. Service was good and attentive.
Staff at the bar, however, they were completely unmotivated. They were just there, doing their job at the absolute minimum. No joy, no smile, no sense of hospitality. On top of that, we had the feeling that many of them were untrained and didn’t really know what they were doing.
The staff at breakfast were just as unmotivated. Even the hosts at the restaurant entrance couldn’t bother to say good morning. They just stood there, staring at you like an owl, waiting for
you to state your room number.
The service staff walked around but only cleared tables once guests had already left. No smiles, no greetings. Everyone was just there, doing their assigned job without any joy or enthusiasm.
Pool / Spa:
The hotel offers an indoor pool from the 70ties with 70ties Flair on the ground floor. Also here with so little you could get so much more out of it. It’s just completely joyless, no one
shows interest in and it is completely without any charm. There is also a sauna and a small relaxation area.
The gym vice versa is very good. It has a great size. Fantastic new equipment and caters for all needs in a gym.
Social Media:
No social media interaction at all from this property.
Summary:
All in all, a very disappointing experience and we would not recommend this hotel to anyone if there are alternatives available.
It really feels like no one in this place takes any responsibility, or that there’s even a management team or GM around. The problems are so obvious, yet everyone just looks the other way.
Nobody here seems proud of what they do.
Honestly, we were embarrassed that we brought friends to this hotel.
Having a Bonvoy status means nothing in this hotel, as the program and what it stands for are simply non-existent.
The staff are absolutely unmotivated, just doing the tasks they are told to do – nothing more. There is zero sense of hospitality in this place. Everything is done joylessly, without any
smiles, without any warmth. Absolutely no interaction with guests whatsoever.
The room itself was okay in size, but it felt very old and, most of all, dirty. Going three days without housekeeping is simply unacceptable. To put it bluntly: housekeeping here is
non-existent. Full stop. The property is dirty, disgusting, and feels worn-out.
As for F&B – this never comes close to what a Marriott “Premium” category hotel should be. Dinner was okay, but the bar is below standard and breakfast was absolutely terrible.
Based on what we experienced, we cannot recommend this hotel at all and we recommend to look for anywhere else to stay if you are not forced to stay.
Notes:
Paul the Sheep does not get any benefits from the Hotels/Airlines we are reviewing.
Paul will always pay for the services in order to be able to rate freely and truly about the experiences we have.
If you are interested in more details, please send us a private message and I will be happy to share more information and pictures